Help - Frequently Asked Questions

• What size should I purchase?
• Can I use an image in a newspaper / magazine?
• How long is my download available?
• How can I re-download my file?
• What are credits?
• Can you invoice me or my company, instead of paying by credit card?
• I received a $0.xx fee on my credit card from Can Stock Photo. What is it?
• How can I contact a specific artist to hire them to do custom work for me?
• How can I get a receipt for my purchase?
• Do you provide image editing services?
• My hard drive crashed, can I get my images?
• Do credits expire?
• Will I receive my file as multiple images?
• What does an image/video cost?
• What is your refund policy?
• Why did my subscription automatically renew?
• Why was my purchase declined? My card is active.
• How do I find a specific image?

• Can I use an image on my website?
• Are your images royalty free?
• Can I use an image as my logo?
• What is a Physical & Electronic Items for Resale enhanced license?
• Can I use an image in my book?
• Can I use an image on my product?
• Can I use images for advertisements and marketing material?
• Can I use an image on a t-shirt, or other clothing?
• What is your Unlimited Reproductions enhanced license?
• Can I purchase the exclusive rights to an image?
• Can I use an image on a poster or greeting card?
• Can I use your images in a template for resale?
• Can I use an image in my game, application or program?
• Can I use an image in a calendar?

• Do all images have backgrounds? I want a transparent image.
• Can I add text to an image?
• What is an EPS file?
• Where did my files save to?
• My EPS image will not open in Corel Draw. Why?
• What is a ZIP file? How can I open it?
• Do footage clips contain an alpha channel / transparency?

• What will I get paid?
• What are your JPG upload specifications?
• What are your vector upload specifications?
• When do I get paid?
• How can I sell my content?
• My files are stuck in pending. Why?
• How do I request a payment?
• What are your footage upload specifications?
• How do you work with Fotosearch?
• How can I close my account?
• Why are my approved files listed as "processing"?
• Why was my sale refunded?
• My FTP uploads are missing. Why?

• Why was my image rejected for invalid keywords/title/description?
• My file was accepted at another agency. Why did you reject it?
• Do you accept editorial content?
• I want to dispute a rejection. Can you re-evaluate?
• Do I need a property release?
• Do I need a model release?
• Can I re-submit a file?
• Why was my image rejected for showing "protected material"?

Company Questions

• Do you have a customer service phone number?
• Where are you located?
• How long have you been around?