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| About Can Stock Photo | |
| Where are you located? | |
| How long have you been around? | |
Using the
Site |
|
| How can I download photos? | |
| How much does it cost? | |
| I’m a photographer – how can I sell my photos? | |
| What is a “lightbox”? | |
| What does "exclusive" mean? | |
| What does the content filter do? | |
| I want to customize the information returned in search results, is this possible? | |
| Can I turn off the mouseover image, on the search results? | |
| Can a photographer request a cashout before $50? | |
| I would like to close my account - how can I do that? | |
Licensing |
|
| Can your images be used in my company brochure/catalog/flyer/website? | |
| Can I use your images in my ebook? | |
| I am a graphic designer; can I use your images on my client’s website? | |
| Can I crop or edit your images? | |
| I am making website temples, which will be resold. Can I use your images? | |
| Can I resell or redistribute your images? | |
| I produce T-shirts/Screen savers/Mouse pads for resale. Can I use your images? | |
Billing |
|
| What currency are these prices in? | |
| I don’t live in the United States – can I still buy a subscription? | |
| I live in Canada - Why am I being charged 13% tax? | |
| Subscriptions | |
| Do the subscriptions automatically renew? | |
| It says I have reached my daily download limit, but I haven't downloaded anything today. Why? | |
| How do I stop my subscription from renewing? | |
| I currently have a subscription, but I would like to upgrade to a different subscription. Is that possible? | |
Still
have questions? Contact
us |
|
| Where are you located? | |
| Our main office is located in Halifax, Nova Scotia, Canada. However, we have employees across Canada and the USA. | |
| How long have you been around? | |
| Can Stock Photo was officially launched on June 3, 2004. Since then, we have seen continuous growth, and many upgrades. Like most two year olds, we continue to grow every day. | |
| How can I download photos? | |
| You have a few options. Firstly, you may purchase a subscription. You may purchase a one week subscription for just $35.95. This gives you the ability download up to 70 images. Or, you can also click on the instant download link and purchase the individual photo for $2-$4. Finally, you can also click on the instant download link and purchase "credits" through our sister site, CanStockPhoto. You can download photos for just $1 each. |
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| How much does it cost? | |
| We have several purchasing options to choose from: Guest Download - Also known as an Instant Download, is available to anyone with no membership required. Download each image for Small: $2, Medium: $3, Large: $4 Member Download - Available to members (membership is free!). You purchase credits, which enable you to download photos for Small: $1, Medium: $1.50, Large: $2 Subscription Download - You may purchase a subscription, which allows you to download images on demand. Depending on the volume and period that you chose, each download can work out to as little as $0.10! |
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| I’m a photographer – how can I sell my photos | |
| To sell your photos, you first have to sign up as a member. Then just sign in and fill our our Photographer Application. Once your application is approved, you may begin uploading your photos! | |
| What is a “lightbox”? | |
| A lightbox is basically a place where you can store images that you are interested in. Think of it as a shopping list. Maybe you want a list for every client, or for every project. Members can make as many different lightboxes as they like. | |
| What does "exclusive" mean? | |
| When an image is marked as being "exclusive", it signifies that the image is only available though us. If a photographer certifies an image to be exclusive, it guarantees buyers that you will never find the same photo anywhere else. | |
| What does the content filter do? | |
| Our content filter is designed to filter out potentially offensive "R rated" images. These may include nudity, violence, and other adult-related themes. By activating this filter your searches should yield safe results for children and office environments. | |
| I want to customize the information returned in search results, is this possible? | |
| Yes, click on the “preferences” link under the “Advanced Search” box. You may specify whether search results show the image title, photographer, views/downloads, and image number. | |
| Can I turn off the mouseover image, on the search results? | |
| Yes, click on the “preferences” link under the “Advanced Search” box. Then just uncheck the mouseover box. | |
| Can a photographer request a cashout before $50? | |
| As per our Membership Agreement, our system does not allow for cashouts until your account reaches at least $50 (for PayPal). The limit for Cheque or Moneybookers is $100. However, you are always free to convert your earnings into credits. | |
| I would like to close my account - how can I do that? | |
| You are free to close your account at any time. Please note that closing
your account is permanent, and will result in the loss of any accumulated
earnings, subscriptions, or credits. No refunds can be made. If you are a photographer, you must first remove all online images. You can do this from your My Portfolio section. Once all images are removed, click on "My Account" and then click on "Cancel Account". |
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| Can your images be used in my company brochure/catalog/flyer/website? | |
| Yes! | |
| Can I use your images in my ebook? | |
| Yes! | |
| I am a graphic designer; can I use your images on my client’s website? | |
| Yes! | |
| Can I crop or edit your images? | |
| Yes. As long as you do not re-sell or redistribute the image(s) or resulting image(s). | |
| I am making website temples, which will be resold. Can I use your images? | |
Maybe. Some of our images come with the option of purchasing an extended license which allows templates - "Optional Templates/Resale". If you purchase one of those licenses, you can use the images for resale in a website template. Otherwise, our default license does not allow templates. Important Note: If you are hired to make a website for a client, then you may use our images. The important distinction is that "boxed" / pre-made templates are selling the site, whereas an individual job is selling the service. |
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| Can I resell or redistribute your images? | |
No. The resale and/or redistribution of our images is strictly prohibited. |
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| I produce T-shirts/Screen savers/Mouse pads for resale. Can I use your images? | |
Maybe. Some of our images come with the option of purchasing an extended license which allows limited resale - "Optional Templates/Resale". If you purchase one of those licenses, you can use the images for limited resale applications. Otherwise, the resale and/or redistribution of our images is strictly prohibited. If you are not sure if your usage fits our terms, please contact us for clarification. |
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| What currency are these prices in? | |
| All of our prices are listed in US currency. Your credit card will be billed in US currency. | |
| I don’t live in the United States – can I still buy a subscription? | |
| Yes, you certainly can. We accept payments from nearly every country in the world. Your credit card will be billed in US dollars, and will then be automatically converted to your own currency. | |
| I live in Canada – why am I being charged 13% tax? | |
| We are a Canadian company, so we are required to collect tax on all Canadian orders. We are located in Nova Scotia, where there is HST tax, which is 13%. Since our "product" is delivered instantly online, Revenue Canada considers the sale to have taken place in the home province (NS); therefore all Canadians are charged 13% tax. We don’t like it any more than you do! | |
| Subscriptions | |
| Do the subscriptions automatically renew? | |
| Yes, all subscriptions automatically renew themselves at the end of each period. To stop them from automatically renewing, see the below question. | |
| It says I have reached my daily download limit, but I haven't downloaded anything today. Why? | |
| Your download limit is actually based on a 24hour clock, and not calendar days. So let's say your limit is 25 photos a day, and you download 25 photos at 5:00pm today. Your limit would not open up until 5:00pm tomorrow. | |
| How do I stop my subscription from renewing? | |
| If you purchased with PayPal, log into your PayPal account, select the subscription, and click Cancel. For all other payment methods, go to your “My Account”, and under Billing Information, uncheck the “Auto Renew” box. | |
| I currently have a subscription, but I would like to upgrade to a different subscription. Is that possible? | |
| You have two options: 1) Uncheck the Auto-Renew option, and let your current subscription expire. Then purchase your upgraded package. 2) Contact Support, and we will make special arrangements for you. |
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©
Can Stock Photo Inc., 2008