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  • Refund Policy

Help - Frequently Asked Questions

Find answers to our most frequently asked questions. Browse or search below:
  • Buyer Questions
  • Contributor Questions
  • Company Questions
  • General

    • Can I use an image in a newspaper / magazine?
    • What size should I purchase?
    • How long is my download available?
    • Can you invoice me or my company, instead of paying by credit card?
    • How can I re-download my file?
    • What are credits?
    • How can I get a receipt for my purchase?
    • Do you provide image editing services?
    • I received a $0.xx fee on my credit card from Can Stock Photo. What is it?
    • Do credits expire?
    • How can I contact a specific artist to hire them to do custom work for me?
    • What does an image/video cost?
    • My hard drive crashed, can I get my images?
    • Will I receive my file as multiple images?
    • Why did my subscription automatically renew?
    • What is your refund policy?
    • Why was my purchase declined? My card is active.
    • How do I find a specific image?
  • Licensing

    • Can I use an image on my website?
    • Are your images royalty free?
    • Can I use an image as my logo?
    • What is a Physical & Electronic Items for Resale enhanced license?
    • Can I use an image in my book?
    • Can I use an image on my product?
    • Can I use images for advertisements and marketing material?
    • Can I use an image on a t-shirt, or other clothing?
    • Can I purchase the exclusive rights to an image?
    • What is your Unlimited Reproductions enhanced license?
    • Can I use an image on a poster or greeting card?
    • Can I use your images in a template for resale?
    • Can I use an image in a calendar?
    • Can I use an image in my game, application or program?
  • Technical

    • Do all images have backgrounds? I want a transparent image.
    • Can I add text to an image?
    • What is an EPS file?
    • Where did my files save to?
    • My EPS image will not open in Corel Draw. Why?
    • What is a ZIP file? How can I open it?
    • Do footage clips contain an alpha channel / transparency?
  • General

    • What will I get paid?
    • What are your JPG upload specifications?
    • What are your vector upload specifications?
    • When do I get paid?
    • How can I sell my content?
    • My files are stuck in pending. Why?
    • How do I request a payment?
    • How can I close my account?
    • What are your footage upload specifications?
    • Why are my approved files listed as "processing"?
    • How do you work with Fotosearch?
    • Why was my sale refunded?
    • My FTP uploads are missing. Why?
  • Approval Criteria

    • Why was my image rejected for invalid keywords/title/description?
    • Do I need a model release?
    • My file was accepted at another agency. Why did you reject it?
    • Do I need a property release?
    • I want to dispute a rejection. Can you re-evaluate?
    • Do you accept editorial content?
    • Why was my image rejected for showing "protected material"?
    • Can I re-submit a file?
  • General

    • Do you have a customer service phone number?
    • Where are you located?
    • How long have you been around?