Updated January 18, 2006
Please note that all refunds are subject to the approval of a site
administrator. We reserve the right to change or modify this policy
at any time.
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| Refund Types |
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Individual Downloads
An individual download may be eligible for a refund, if it meets any of
the following criteria: |
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- Duplicate Download: If an identical image/size is accidentally
downloaded multiple times.
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- Failed Download: If there is a technical problem preventing
the successful download of the image. This may include a corrupt file,
unexpected removal of image, or site technical difficulties. Please
note that support must be contacted before
a refund can be requested.
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- Poor Quality: This may include compression artifacts, noise,
copyright infringement, blown highlights, hot pixels, or any other major
quality defect. (must be confirmed by a site administrator)
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| Credit Purchase |
| Credit packages may be refunded, under specific
circumstances. To be eligible for a refund, you must not have used any of
the purchased credits, and must notify support
in writing within 24 hours of the purchase. Please note that individual
credits are non-refundable. |
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| Subscriptions |
Subscriptions may be refunded, under specific circumstances.
To be eligible for a refund, you must not have used your subscription (i.e.
downloaded any photos), and must notify support
in writing within 24 hours of purchase. Please note that members are responsible
for canceling their subscriptions when desired.
In the case of refunded a renewal, you must still notify support within
24 hours of the renewal purchase. |
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| Refund Method |
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- In the case of a member image refund, we will return the appropriate
number of credits to your account.
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- In the case of a subscription image refund, we will deduct the purchase
from your daily download count.
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- For all other refunds, we will return your money via the original
purchase method. If you purchased with PayPal, we will refund the full
amount to your PayPal account. In the case of a credit card purchase,
we will return the full amount to your credit card.
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| Please note that refunds may take several days to
process, depending on the nature of the purchase. Credit card refunds may
take up to a full week to be accurately reflected on your card. |
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To request a refund, please contact
support |